We’re sorry you have to report an issue. We know this is frustrating, so we’ve tried to make the process as easy as possible.

To begin, please log in to your account.

1. 1. Click on the person icon on the top corner of the screen.
2. 2. Select ‘Orders and Delivery’
3. 3. Select the delivery you have an issue with
4. 4. Select ‘Report an issue’ (blue box).

1. 5. Follow the questions asked in the ‘Tell us about your issue’.

6. You’ll be able to choose from having your order redelivered, or a credit to your account. 

7. If your order is showing as skipped or rejected, you’ll already have received a credit to your account.

We’re so sorry you’ve had to report an issue, but we hope this helps! Thank you for helping us on our mission to reduce plastic waste.