We may offer promotional codes, coupons or vouchers (“Coupons”) to our customers subject to the terms and conditions set out below. These terms and conditions are in addition and subject to our Terms and Conditions which you can find HERE.
Coupons offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Coupons are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers). Coupons may entitle you to a percentage discount, or a fixed discount, and may apply to a single order or across multiple orders.
Some Coupons are only available to new customers (“New Customer Coupons“). That means that the Coupon may be applied (subject to any other applicable conditions) when you register a new account and will be redeemed when you place your first eligible order. We reserve the right to refuse to apply and/or allow you to redeem a New Customer Coupon if you are registering a new account using credit card details, a delivery name, a phone number, an email address and/or an address already on our system.
Use of a Coupon in payment or part-payment may, in addition to these Terms and Conditions, also be subject to specific conditions applicable to that Coupon only, such as a specific minimum or maximum order value or that the Coupon may only be redeemed at specific times or on specific Products. If the order placed does not comply with the applicable conditions, the Coupon may not be redeemed against that order and we may cancel any part of the order including but not limited to parts of an Order which: (i) erroneously benefit from a Coupon; or (ii) we determine should reasonably be excluded by the Coupon; or (iii) exceeds the value of the Coupon. The payment page on our Website where you confirm your order for Products will show the total order value and the applicable Coupon, if any. If a Coupon does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Only one Coupon can be redeemed per order. Each Coupon can only be used once per customer.
Coupons cannot be redeemed in conjunction with any other offers.
We may reject or refund orders made using a Coupon which has been incorrectly applied to an order.
If you cancel an order made using a Coupon, the Coupon credit will not be restored to your account and the Coupon cannot be re-used. If the Coupon was a New Customer Coupon, you will no longer be considered a new customer and will not be eligible for any subsequent New Customer Coupons.
Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Coupon.
Coupons cannot be exchanged for cash or any other alternatives and have no monetary value.
Any attempt to manipulate our Website and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Coupon invalid. We are entitled to take all reasonable steps to protect our systems against fraudulent or invalid Coupon redemptions, including requiring additional reasonable verification or by closing the accounts of any customers we reasonably believe have carried out any such acts.